Owner
Post Construction
Warranty
Warranty Process
Responsibility: PM | Software Application: Warranty App
Invite the Granger Warranty Manager to your project's RightFinish meeting. At this meeting, you will introduce the Warranty Manager to the Owner so they know that they will be a contact for them if any Warranty Items come up. Establish a check-in frequency for the Warranty Manager to reach out to the Owner to preemptively find out if there are any Warranty Issues.
Warranty Issues & Tracking
Responsibility: PM | Software Application: Warranty App
The Warranty App located on The Hub should be used for identifying and tracking open warranty issues for the duration of the warranty period. The Owner can reach out to the Warranty Manager directly with their Warranty Items, or to the PM from the project. The item will then need to be logged into the Warranty App.
Warranty issues will need to be investigated and assigned to the appropriate trade contractor(s). If an issue is not a warranty issue (added scope) it should be handled as an extra work item using the change management process.
11-Month Walkthrough
Responsibility: PM
11-Month Walkthrough should be held with the Owner and A/E, 11 months after Substantial Completion, to determine if there are any open warranty issues that need to be addressed prior to the end of the 1-year warranty period.
Best Practice
Schedule the 11-month walkthrough prior to demobilizing so that it is on everyones' calendars. It may need to be shifted once the date gets closer but this way it is not forgotten.